C-Change Topic of the Month: Culture

In the Culture chapter of The Customer Catalyst, Peter Cheese, CEO of the Chartered Institute of Personnel & Development (CIPD) and former head of Talent globally at Accenture says:

“Leadership needs to think holistically in the service of ‘our customers’ and what is the purpose for their organisation. He added, “Part of the problem is that too many businesses have lost sight of their purpose and their customers with a singular focus on financial outcomes and the financial stakeholder. Understanding all of the organisation’s stakeholders is critical, and in particular, the employees who ultimately are responsible for delivery of the value to customers.”

What do you think?